Returns process

 

Returns & Exchanges

You can return your order within 14 days after receipt without any problems. Please note that the return shipping costs are to be borne by you.

This is how the return works:

1. Fill out the cancellation form.
2. Send the goods back to us in the original packaging:

Return address:
Koluré
Mönchsgüterweg 4
50999 Cologne
Germany

Fill out the cancellation form: https://kolore.de/policies/refund-policy

and send via email: support@kolure.de

Important:

• Make sure that your name or order number is clearly visible in the package or as the sender.
• Please send your return insured with tracking, as we cannot take responsibility for lost packages.
• As soon as we receive and check your return, the refund will be processed within 7 working days to your original payment method.

If you have any questions, just contact us!