Returns process

Returns & exchanges

You can return your order within 14 days of receiving it, hassle-free. Please note that you are responsible for return shipping costs, and returns or exchanges are only possible for undamaged items. If you exchange an item, we'll cover the cost of shipping the replacement to you.

How returns work:

  1. Register your return easily through our returns portal, enter your order number and email address, then choose whether you'd like a refund or an exchange for a different size or color.
  2. We'll email you all the details about your return and shipping shortly.
  3. Return the item to us in its original packaging.

Return address:
Logiful GmbH
c/o Koluré
Str. des 17. Juni 25
01257 Dresden

Register your return

For exchanges, you'll find all the information here: Start an exchange

Important:

  • Be sure to include the return form, otherwise we won't be able to identify your return.
  • Make sure your name or order number is clearly visible inside the parcel or on the return address.
  • Please send your return with insurance and tracking, as we cannot accept liability for lost parcels.
  • Once we have received and inspected your return, your refund will be issued to your original payment method within 7-12 business days.

Shipping options for your return

Since our products are small, lightweight pieces of jewelry, we recommend the following affordable, insured shipping options:

  • Registered mail with delivery confirmation (Deutsche Post): The cheapest option with tracking, ideal for small shipments.
  • DHL small parcel S/M: Affordable and trackable, with optional insurance for an additional fee.
  • DHL parcel: Includes transport insurance up to €500 - recommended for items of higher value.
  • Hermes parcel: Affordable with tracking; insurance is usually included up to a certain value.
  • UPS Standard: Slightly more expensive, but reliable and includes insurance, a good choice for high-value shipments.

We recommend registered mail with delivery confirmation as the cheapest option with sufficient protection.

If you have any questions, feel free to contact us at support@kolure.de anytime, we're happy to help.